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HTK Horizon® transforms IVR and makes it personal

07.26.2010 · Posted in 122


Latest update to the HTK horizon platform delivers truly personalised IVR, SMS and email for contact centres and large enterprises23 June 2010: HTK, the UK Software-as-a-Service (SaaS) company for intelligent customer contact by email, voice and mobile text messaging, has announced the latest version of its multi-media platform, HTK Horizon. Horizon version 2.2 provides a dynamic IVR capability that automatically adapts to specific customer needs and preferences, reducing the number of calls met by static…
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HTK Horizon® transforms IVR and makes it personal

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